As a leading healthcare provider we are proud of our commitment to excellence in care, teaching and research, a commitment that is evident in our numerous achievements and awards. Awards and recognition provided us with the funds and encouragement to push the boundaries of healthcare and continually better patient outcomes.

Mater Maternity voted No.1 in NSW

The Medibank Private Maternity Experience Index evaluated the experiences of over 2,000 patients who have recently given birth in private hospitals across Australia, allowing parents to rate hospital performance, environment, staff and support throughout the pregnancy, birth and early parenthood. Surveyed topics in the Maternity Index range from pre-admission care such as antenatal classes and hospital familiarisation, to breastfeeding support and caring for newborn advice.

The survey was part of Medibank’s Member Experience Index which is the largest and most comprehensive study of private patient experiences in Australia. The survey gives a complete picture of the patients’ perspective of the private health system. The 2009/10 study surveyed over 22,000 private patients from 142 private hospitals.

According to Robert Cusack, Executive Director of the Mater "This is a particularly important award for the hospital. We have long received feedback from clinicians that our maternity services are without peer. However, to have this more formally confirmed by our patients is the most gratifying feedback of all. It is also particularly encouraging because of the robust nature of the survey. Patients were asked their opinion on a comprehensive array of criteria that truly covers the whole patient journey for mother and baby alike."

“Whilst it has been acknowledged the surroundings and facilities within the Mater’s Maternity Unit are exceptional, ultimately it is the calibre of care extended to our patients, both in terms of professionalism and compassion, that is most important in determining the patient’s experience. To this end, I want to congratulate all the staff and doctors associated with Mater Maternity. I am proud that their dedication has been acknowledged by their patients in such a meaningful and compelling way,” Mr Cusack said.