We know that the presence of friends and family is key to the healing process. Visiting hours at the Mater Hospital are:
(In special circumstances these times may be flexible. Should the need arise to visit outside the normal visiting hours please discuss this with the nursing staff.)
10:30am to 1:00pm
3:00pm to 8:00pm.
3:00pm to 4:30pm
6:30pm to 8:00pm
No visitors or calls are allowed during the rest period from 1:00pm until 3:00pm.
10:00am to 1:00pm
3:00pm to 8:00pm.
No visitors are permitted between 1:00pm and 3:00pm.
We ask that immediate family only visit with a limit of two visitors at a time.
The use of invasive equipment can sometimes cause concern for visitors, as many patients are treated with mechanical devices and instruments. Although such treatments are routine for many conditions, family members may find the sight of their loved one overwhelming at first. Other concerns may include worries about pain control, sleep deprivation and adequate nutrition. Rest assured we are aware of these and other potential problems and have systems in place to minimise any unnecessary disruptions to patients.
For infection control reasons we ask you to wash your hands when you enter and leave the Intensive Care Unit. Due to space limitations and infection control policies, flowers or plants are not permitted in the unit.
What visitors can do to help prevent infection?
- Visitors should avoid coming to the hospital if they are feeling unwell. If they have suffered from any form of gastro, they should not visit for 48 hours after symptoms have ceased.
- Children that are unwell or just recovering from an illness should not be brought to the hospital.
- Visitors are welcome to use the hand washing sink or alcohol gel to clean their hands when entering and leaving the wards.
- Visitors should not touch the relative/friend's wounds or devices such as drips.
- If possible, visitors should not sit on the beds or use the patient bathrooms. Public bathrooms are available on each floor.
Where to meet?
Visitor lounges on each floor provide a relaxing area for patients and visitors to meet. The café and the Mater Healing Garden, behind the café, on the ground floor provide alternative areas to meet patients.
Smoking is not permitted in any building, vehicle or area within the Mater campus.
Mobile phones should be switched off in the Intensive Care Unit, operating theatres and special care nursery as they may interfere with medical equipment.
In general ward areas mobile phones should be turned off when at the patient bedside. Mobile phones may be used in the patient lounges or corridors. Patients should move away from medical equipment when using a mobile phone to ensure, if possible, that they are separated by a distance of at least half a meter.