Please visit our customer services team on the ground floor.
What to bring
- The original pre-admission forms, unless previously sent, and any relevant doctors' letters, scans and x-rays.
- Health insurance fund card, if applicable.
- Medicare card.
- Health benefit card, if applicable.
- Pension health card, if applicable.
- All medications, tablets, eye drops or injections that you normally take in their original containers with labels. Include any aspirin, oral contraceptives, naturopathic remedies, vitamins or any products from health food stores. We ask that you give all medications to the admitting nurse so that we can identify the medications and your doctor can review them with you. While an in-patient at the Mater, all medications must be administered to you by a registered nurse and authorised by a medical officer.
- Credit card or cheque to settle your account.
- Casual clothes to wear during the day such as t-shirts and track suits.
- Pyjamas/soft shoes.
- Books and magazines for reading.
- Address book with phone numbers for family and friend.
What not to bring
- Cash, you may only need small amounts for magazines and so forth.
- Jewellery or valuables of any kind.
- Hot water bottle or electric blanket.
- Your own television.
- Oil burners, incense or candles.
Every effort will be made to provide you with your room preference, however private rooms cannot be guaranteed and are allocated according to availability and clinical needs on the day of admission.
Workers' compensation and Department of Veterans' Affairs patients are provided with shared accommodation. A private room can be requested, however the patient will be required to pay the difference and is dependent on availability and clinical need on the day of admission.
For your comfort all rooms at the Mater are air conditioned with controls for the fan speed and to switch the air conditioning on or off. A bedside console provides easy access to telephone and television - including several cable stations, radio and lighting controls.
Personal bath towels and mats are provided for all patients. Each bedside cupboard has a lockable drawer for the storage of personal items. Please understand that the Mater cannot be responsible for any missing items.
We strongly recommend that valuable items, jewellery or large amounts of money should not be brought to the Mater or kept in patients' rooms.
Please note mobile phones can interfere with sensitive hospital equipment. The use of mobile phones is not permitted in patient rooms.
To prevent infection
- Clean your hands after going to the bathroom and before eating.
- Don't be afraid to ask for help if you need assistance with hand hygiene or going to the bathroom.
- Our staff are professional and do not mind being politely questioned or reminded about hand hygiene.
- If you have an intravenous drip, it will have a clear dressing over the area. Do not touch the area if the dressing becomes loose or the area becomes red or painful – tell your nurse and they will check it for you. On some occasions a drip may need to be removed and replaced.
- Do not touch your wound or any other devices such as drip, catheters or drains. Tell your nurse promptly if it becomes loose.
- You can expect your hospital environment to be kept clean and tidy. Keeping the tables and locker uncluttered will assist the cleaning staff to access all surfaces.
- Visitors should avoid coming to the hospital if they are feeling unwell. If they have suffered from any form of gastro, they should not visit for 48 hours after symptoms have ceased.
- Children that are unwell or just recovering from an illness should not be brought to the hospital.
- Visitors are welcome to use the hand washing sink or alcohol gel to clean their hands when entering and leaving the wards.
- If possible, visitors should not sit on the beds or use patient bathrooms. Public bathrooms are available on each floor.
Your doctor will discuss your departure date with you. Discharge time is 9.30am. Please visit our customer services team on the ground floor to settle your account prior to leaving.
Going home checklist
- Departure time is 9.30am.
- Make arrangements for someone to take you home. Patients should not drive, catch public transport or go by taxi alone after an anaesthetic. Taxi transport may be booked for patients after a stay of more than 24 hours post-operatively.
- Collect all medications, x-rays and scans.
- Collect follow-up information.
- Pack and check room for personal items.
- Settle your account.
Settling your account
Before you leave the Mater you will need to settle your account for any items not payable by your health fund, for example discharge medication, telephone calls and in some cases, depending on your health fund, other ancillary costs such as physiotherapy.
Other accounts such as pathology and radiology need to be settled separately with the independent providers of these services. Our customer services team, located on the ground floor, will explain your account. We accept payment in cash, Visa, MasterCard, Amex and cheque, we do not accept Diners. The Mater also has EFTPOS facilities, but we regret that no cash out service is available.
Following health fund payment of your claim, any balance owing will be debited to your credit card.